Workflow Management White Papers

What does the helpdesk of the future look like? "Customer support is one of those areas of your business where it's surprisingly easy to differentiate yourself." This new brief explores technologies that will reshape the helpdesk of tomorrow. VIEW SUMMARY

Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY

Creating master reference data can be very simple. Typically, an organisation will start small and then grow the master as acceptance spreads throughout the organisations. This white paper presents some key considerations for creating a reference data master. VIEW SUMMARY

This case study looks at how a large NHS Foundation Trust improved the accuracy of its asset register and depreciation forecasts, as well as facilitating greater communication and transparency with other departments across the Trust. VIEW SUMMARY

Given today’s challenging economic environment, business process management (BPM) is more relevant than ever. This paper introduces BPM and workflow management and discusses several areas that benefit from BPM and workflow engines whilst describing how to realize those benefits. VIEW SUMMARY

A recent IT security study demonstrated that 56% of workers surveyed feared layoffs, and over half had downloaded competitive corporate data in anticipation of getting another job. Businesses must be able to respond flexibly to rapid shifts in workforce requirements. VIEW SUMMARY

This Forrester report evaluates 10 leading Web Content Management (WCM) vendors across approximately 115 criteria and and identifies the leaders according to different areas of strength. VIEW SUMMARY

This article from Service Works Global explores how the Public Private Partnerships market in Australia can be boosted by changes in political will, and the legislation that stems from it. VIEW SUMMARY

This article provides you with the ten areas most deserving of attention if your company has decided to install a computer-aided facilities management (Cafm) system, or is in the process of making the decision. VIEW SUMMARY

Providers use FM software to improve the quality of the services they deliver through workflow, task and life-cycle management systems. This helps FM providers strengthen client relationships by opening up channels of reporting, communication and operational transparency not previously contemplated. VIEW SUMMARY