Internet White Papers

This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

Is it time to create a Drupal community at your organisation? The process of sharing, teaching, networking, and collaborating is what turns the software that runs your website into the passion that changes your life. This paper highlights 10 easy steps to help you set up your own Drupal community. VIEW SUMMARY

This Dow Brook report examines an issue with which nearly every company struggles – sharing files within the organisation and with external partners. This paper examines this issue, educates about the characteristics of an ideal content sharing solution and runs through some useful case studies. VIEW SUMMARY

As employees go mobile and flexible working becomes the norm, users are demanding new ways to communicate and collaborate effectively.If employers don't find tools to accomodate this, users will find their own. read for more information on unified communications and collaboration. VIEW SUMMARY

This paper looks at the extent to which employees are working with mobile devices and consumer-based applications as well as how the workforce has engaged the IT function to accommodate its requirements, both for providing advanced comparison tools and supporting the wide range of chosen devices. VIEW SUMMARY

If employees with a thirst for convenient technology do not feel as though their requirements are being met, they will work outside the system, undermining business and IT policies. What can you do about this? Read the paper to find out more. VIEW SUMMARY

Download the "How we work: communication trends of business professionals report" for insights into how today's communication tools – email, IM, Twitter, web and video conferencing, phone calls, texting, etc. – are being utilised in the workplace and can be used to your advantage. VIEW SUMMARY

Social media is a great way to engage with customers, but it does come with associated risks. However, to ignore it would be like ignoring emails! Read this paper to explore the risks of social media and the considerations and challenges for IT decision-makers. VIEW SUMMARY

Social media is revolutionising customer care. This paper defines social customer relationship management (SCRM), looking at the trends, benefits and challenges of outsourcing SCRM to third-party providers. Read this paper to gain an insight into what services customer care providers can offer. VIEW SUMMARY

Collaboration is about communications, technology and culture. This paper should get you off to a great start in improving collaboration in your company. It is not enough to have people chatting or emailing each other ad hoc, for effective collaboration these communications need to be optimised. VIEW SUMMARY