Business Management White Papers

In today’s connected world, the big demand to be online and responsive for customers makes the delivery of an integrated, consistent and high quality customer experience difficult. Watch to find out how the Cloud now offers the full range of solutions/services to support customer service operations. VIEW SUMMARY

This white paper explains how to derive more value from big data through visualisation-based data discovery tools. They promote self-service business intelligence (BI) enabling users to easily integrate data from various sources. In addition, read to discover some data governance best practices. VIEW SUMMARY

With the superior customer experience of Computer Telephony Integration (CTI) and cloud technology being faster and easier for you to implement it, this white paper explains how to link your phone system with you CRM system, so you can get the best of both worlds. VIEW SUMMARY

With 89% of consumers avoiding doing business with companies they do not believe protect their privacy online, trust and personalisation is vital. Read to find out how to find out the basics, the roadblocks, how to avoid looking “creepy” and how to go about getting sophisticated personalised sites. VIEW SUMMARY

This eBook opens by reviewing differences between processing online transactions and processing queries and analyses in a data warehouse. It then discusses Exadata and PureData System for Analytics from perspectives of their performance, simplicity of operation and value. VIEW SUMMARY

This paper is designed to help you understand what IT leaders think about ‘the cloud'. The paper examines the ways IT leaders increasingly look at cloud collaboration as a way to increase productivity, accelerate business results, and enhance innovation and collaboration across borders/functions VIEW SUMMARY

This paper does not focus on any one definition of data quality; instead, it describes a way to solve business problems resulting from inadequate data quality as described by many industry definitions. This report will help you implement a data quality methodology for your organisation. VIEW SUMMARY

Operations and customer services are the heart and soul of any field service company. A key aspect of this work is making sure your customer service department is efficient. This eBook explains the challenges faced by field organisations and how to increase operational efficiency and productivity. VIEW SUMMARY

54% of service organisations are planning to acquire a mobile workforce management solution. This report presents a justification for the initiation of a Mobile Workforce Management system, as well as the benefits gained by organisations that have embraced new Mobile Workforce Management Solutions. VIEW SUMMARY

SoMoClo™ refers to the convergence of social, mobile and cloud IT infrastructure. 41% of organisations use social media as a method to communicate with their customers and it is a channel which is estimated as seeing the biggest increase in customer activity; read to find out the true value of it. VIEW SUMMARY