Handling customer complaints in a fast and efficient manner is imperative for any business wishing to build long-lasting customer-relationships. Issue tracking systems are fantastic pieces of computer software that can help an organization to manage the progress and resolution of customer complaints. They can help you to create a database of customer issues that allow customer-facing employees to track each and every one from its origin through to resolution.
IThound.com has a number of white papers, analyst reports, and case studies that explain best practices and discuss the benefits that having an issue tracking system can bring to your organization.
Company: IBM United Kingdom Limited
Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY
Category: Virtualisation | Published: November 2011 | Type: White Paper
Rating: + 5
Company: IRIS Exchequer
This whitepaper looks at five aspects of expense control that help to contain costs in this area, without increasing the administration burden on already overloaded finance departments VIEW SUMMARY
Category: Enterprise Accounting Software | Published: July 2011 | Type: White Paper
Rating: + 1
Company: SDL Tridion
This Forrester report evaluates 10 leading Web Content Management (WCM) vendors across approximately 115 criteria and and identifies the leaders according to different areas of strength. VIEW SUMMARY
Category: Web Content Management | Published: June 2009 | Type: Analyst Report
Rating: + 12
Company: Guidance Software Inc. UK
The business of sport at this level is intensely competitive and, as a result, experiences significant attention from fans and the media so they needed full control over sensitive information, reducing the risk of leakage to external sources. Find out how they achieved this in this informative study VIEW SUMMARY
Category: Network Security | Published: October 2007 | Type: Case Study
Rating: + 1
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