Field service management (FSM), or field force automation (FFA), systems create a mobile link between field technicians, engineers and back office staff in an attempt to enhance performance and improve customer service. Its scheduling capacities can assist in making a business’s time and resource-management as efficient as possible.
IThound.com has a list of white papers, case studies, web seminars, product specs and analyst reports on best practices and how the latest FSM software can improve your organization’s field service management.
It’s an old story for IT: do more with less and faster, but many feel like they have squeezed everything they can out of operations staff and facilities. Reducing operations costs while meeting the business’s demands requires a new set of more intelligent, efficient IT operations processes and VIEW SUMMARY
Category: Field Service Management | Published: January 2014 | Type: White Paper
Rating: + 4
If you’ve ever had the experience of waiting for an appliance repair technician to come to your house, you can appreciate how frustrating it is to plan around “someone will be there between 10am and 3pm”. This paper explores the types of business challenges many service companies face and what to do VIEW SUMMARY
Category: Field Service Management | Published: October 2013 | Type: White Paper
Rating: + 1
We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience; a field worker’s unhappiness can turn into lost productivity and damaging customer experience. Read to find out how to make your workers happy workers VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: July 2013 | Type: White Paper
Company: IBM United Kingdom Limited
Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY
Category: Virtualisation | Published: November 2011 | Type: White Paper
Rating: + 5
Every organisation pays lip service to the fact that routine business IT processes should be automated. But how may actually see this through? Concluding with a brief checklist of factors to look for, this paper describes how todays end-to-end IT service management software can help you take control VIEW SUMMARY
Category: IT Service Management (ITSM) | Published: October 2011 | Type: White Paper
Rating: + 1
Company: CA Technologies
This report looks in depth at how to effectively manage service levels from an organisational perspective and how to successfully implement a Service Level and Catalog Management Solution. VIEW SUMMARY
Category: Service Level Management | Published: August 2011 | Type: White Paper
Rating: + 1
Company: SDL Tridion
This Forrester report evaluates 10 leading Web Content Management (WCM) vendors across approximately 115 criteria and and identifies the leaders according to different areas of strength. VIEW SUMMARY
Category: Web Content Management | Published: June 2009 | Type: Analyst Report
Rating: + 12
Company: Touchstone Group
Touchstone offers a suite of integrated solutions for business and financial management, which support a broad range of industry sectors. Our solutions VIEW SUMMARY
Category: Payroll & HR Software | Published: April 2008 | Type: Service
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