Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organise, automate, and synchronise business processes and assists in generating sales and reducing costs.
IThound offers white papers and best practices in all aspects of CRM, including sales analysis and reporting, customer support software and contact management.
Email is the most common form of business communication. It is relied upon due to its ease of use, speed and low cost. Due to its popularity, can become prone to phishing attacks. Arm yourself with proven solutions to reduce the risks and protect your information. Download your copy to learn more. VIEW SUMMARY
Category: Customer Information Management | Published: September 2015 | Type: White Paper
Social media is a powerful tool that can have great benefits for your business. If you are not already using social media as part of your marketing programme, these six tips will help you get started or fine tune your programme. VIEW SUMMARY
Category: Marketing Management | Published: September 2015 | Type: White Paper
Company: Tableau Software
Confused as to which chart or graph is the right fit for your data? Transforming your data into an effective visualisation is the first steps towards making your data work for you. Download to find out best practice recommendations. VIEW SUMMARY
Category: Customer Data Management | Published: August 2015 | Type: White Paper
Customer service is an integral part of any enterprise, it is a fast moving sector. Paying attention to prospective trends can and will be beneficial. This infographic explores the current customer service trends of 2015 and how they can improve your business. Download your copy to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: August 2015 | Type: White Paper
Improving customer satisfaction while containing costs is the ultimate success for almost every customer service organisation. A new Gartner report looks at how contextual knowledge management can offer critical benefits for gains in satisfaction and productivity. Download to learn more. VIEW SUMMARY
Category: Accounts Receivable/ Accounts Payable | Published: August 2015 | Type: White Paper
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Many organisations view customer service as an important way to differentiate themselves from their competitors. This paper looks at the challenges and explains how customer engagement optimisation solutions can help your organisation. Download your copy to learn more. VIEW SUMMARY
Category: Business Technology Optimisation | Published: August 2015 | Type: White Paper
Complex desktops and applications can be counterproductive, especially when you are trying to build trusted customer relationships. This whitepaper introduces a solution, and the key is simplicity. Download to find out more about a unified employee desktop which could improve your quality of service VIEW SUMMARY
Category: Customer Support Software | Published: August 2015 | Type: White Paper
Company: Thinking Phones
Your mobile is undoubtedly the most valuable device you own, and with the global mobile workforce set to reach 1.3bn in 2015, the mobility trend is here to stay. Read this paper to learn how to turn your legacy communication infrastructures into a future-ready resource. Download to learn more. VIEW SUMMARY
Category: Mobile Working | Published: August 2015 | Type: White Paper
Company: Thinking Phones
If companies are truly going to start exceeding the expectations of the people they interact with, they need to empower their teams with the right tools for the job. This paper explains how, with the help of contextual communication and analytics, your organisation can get ahead of the competition. VIEW SUMMARY
Category: Mobile Device Management | Published: August 2015 | Type: White Paper
Rating: + 1
In the insurance industry, regulations around 'knowing your customer' continue to tighten. Consequently, the requirement to obtain a single and complete view of client relationships has never been greater. This webinar helps plan for a successful single customer view initiative. VIEW SUMMARY
Category: Customer Data Management | Published: August 2015 | Type: Webinar
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