Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organise, automate, and synchronise business processes and assists in generating sales and reducing costs.
IThound offers white papers and best practices in all aspects of CRM, including sales analysis and reporting, customer support software and contact management.
When it comes to choosing a PSA solution, there are many factors that your customers should be aware of, including Platform-as-a-Service, Multi-Tenancy, Full PSA/ SRP Product Line, among others. This guide explains everything solution providers need to know when selling cloud PSA software. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: April 2015 | Type: White Paper
Rating: + 1
Global brands have embraced a multichannel approach to attracting, engaging, and growing customers. This white paper explores more than 200 global brand participants from 31 countries who completed Lionbridge’s 2015 State of Web Localisation survey. Download your copy to share in their insights. VIEW SUMMARY
Category: Customer Data Management | Published: April 2015 | Type: White Paper
Company: HP Gen9 Server
This case study on Bally Technologies, a global entertainment company, focuses on how they needed to build a world-leading gaming platform to continually exceed internal and end-user expectations in the entertainment industry. Read to find out the issues they face, and their solutions. VIEW SUMMARY
Category: Server Consolidation | Published: April 2015 | Type: Case Study
Company: Intel UK
The talent battleground has never been more cluttered and in the technology sector if you want the right person you need the right IT solutions. One size does not fit all regarding computing devices across varied work environments; read to find out how to effectively manage your mobile workforce. VIEW SUMMARY
Category: Mobile Device Management | Published: April 2015 | Type: White Paper
At busy times on-line sales can account for 40% of total trade at UK department store chain John Lewis. When it re-platformed its website, the company had to protect that income and maintain growth by ensuring total operational efficiency from day one, read to find out how. VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: March 2015 | Type: Case Study
Virgin Media had a wide variety of network management tools, hampering its ability to monitor its fast-growing network. Therefore, they needed a comprehensive network management solution to provide the robust levels of monitoring required. Read this case study to find out how. VIEW SUMMARY
Category: Network Management | Published: March 2015 | Type: Case Study
With over 2,000 clients globally, Bazaarvoice helps clients bring the voice of the customer to the center of business strategy, leverage social data to increase sales and acquire new customers, and help you make measurable impact to the bottom line. VIEW SUMMARY
Category: Social Networks | Published: March 2015 | Type: White Paper
With the right use of analytics and business intelligence, you can capture the current state of your company’s performance and create a plan for determining its future. Read this white paper to learn more about how you can revitalise your customer service output through a revised analytics solution. VIEW SUMMARY
Category: Customer Service (General) | Published: March 2015 | Type: White Paper
Marketers need to be more data-focused and technically adept, in addition to having classic marketing knowledge. This report explores the extent to which brands are delivering what consumers want in the context of the digital experience, and whether marketers are prioritising the areas which matter. VIEW SUMMARY
Category: Consumer trends | Published: March 2015 | Type: White Paper
Company: IBM United Kingdom Limited
Mobile applications vary widely and present a wide range of backend infrastructure requirements. Whether you’re designing applications to run on smartphones, tablets, or any other device, you’re sure to need infrastructure that is both robust and agile. VIEW SUMMARY
Category: Mobile Working | Published: March 2015 | Type: White Paper
Rating: + 1
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