Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organise, automate, and synchronise business processes and assists in generating sales and reducing costs.
IThound offers white papers and best practices in all aspects of CRM, including sales analysis and reporting, customer support software and contact management.
Despite the managed services industry being shown to be highly prosperous, many MSPs are struggling to convert their investments into recurring revenue. The 6 key obstacles highlighted in this paper are the most common points of failure for MSPs. Read to learn valuable insights into MSP success. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: February 2015 | Type: White Paper
Company: Trillium Software
This paper outlines the changes driven by modern CRM and how a focus on data quality - up front - can address those challenges and contribute to the success of your effort to acquire and retain customers. An investment in data quality is an investment in a truly effective CRM system. VIEW SUMMARY
Category: Data Quality | Published: February 2015 | Type: White Paper
When you issued a range of smartphones, tablets and notebooks to your staff, you probably weren't thinking that they would drop them in water, give them to children to play with, or handle them with hands made filthy in a mechanic's workshop. But it happens - as this infographic shows. VIEW SUMMARY
Category: Mobile CRM | Published: February 2015 | Type: White Paper
Rating: + 2
Organisations spend millions of dollars annually on contact centre technology to help improve customer satisfaction, become more competitive, and reduce the cost of acquiring and retaining loyal customers. But is the investment really worth the money? Read to find out more. VIEW SUMMARY
Category: Contact Centre Management | Published: February 2015 | Type: White Paper
8 Ways to do Mobile Appointment Booking Right shows you how mobile appointment booking can gratify your customers and your bottom line. While customers love making their own appointments, mobile appointment booking is also a behind-the-scenes game changer for successful service operations. VIEW SUMMARY
Category: Customer Service (General) | Published: February 2015 | Type: White Paper
This paper explores Master Data Management in UK businesses, which often has a reputation for being tricky and costly to deliver. It looks at familiar obstacles encountered, how to overcome them in order to ensure your project delivers compelling business outcomes and what to look for in a partner. VIEW SUMMARY
Category: Master Data Management | Published: February 2015 | Type: White Paper
Company: Good Technology
Enterprise mobile apps represent an opportunity to enhance user productivity. IT has to secure and manage the data flowing through these apps but shouldn't compromise the user experience. Read this paper to learn what's needed in a mobile app security solution that will transform the enterprise. VIEW SUMMARY
Category: Application Security | Published: February 2015 | Type: White Paper
Rating: + 1
Company: Good Technology
Implementing a BYOD program is a step towards a broader, more strategic mobility initiative, and a successful mobility deployment can have a truly transformative impact on the business. This paper brings you the top ten best practices for the successful implementation of your own BYOD program. VIEW SUMMARY
Category: Mobile Working | Published: February 2015 | Type: White Paper
Rating: + 1
Company: Webroot USA
Providing a more effective AV solution is a sure way for VARs to increase customer satisfaction, and perhaps more importantly, cultivate the trusted advisor relationship with its customers that can open up a multitude of other business opportunities. Read this white paper to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: February 2015 | Type: White Paper
Company: Wick Hill
This white paper offers key information for resellers that will help to strengthen your client relationships and retain your partnerships, build sales within your key accounts, and provide value and instant margin, with little to no investment. Download your copy to learn more. VIEW SUMMARY
Category: Sales Analysis & Reporting | Published: February 2015 | Type: White Paper
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