CRM White Papers

10% of retail IT professionals experience downtime of their POS systems on a daily basis. The availability of your POS systems means the difference between making a sale or losing business to a competitor. This paper presents the top ten IT management pain points in retail environments. VIEW SUMMARY

Digitally savvy companies have to manage a growing set of web experiences. However, the willy-nilly addition of standalone sites means customers are bombarded by mixed messages and disconnected sites. A consistent platform for content delivery across multiple web experiences will enrich their usage. VIEW SUMMARY

UK businesses have worked hard to drive incremental improvements in cost and efficiency over the past few years but many have hit a wall. There is a need for a fundamental new approach to every aspect of business. This paper lays out the opportunities for change and the ROI that can be achieved. VIEW SUMMARY

This paper examines the difficulties organisations encounter as they seek to straddle the conflicting pressures of ever increasing email volumes on one hand, and the need for faster, more flexible accessibility on the other as well as the practices and policies currently in use when archiving emails VIEW SUMMARY

This case study explores how RelayWare needed to offer superior reporting capabilities to surpass their competition. They wanted their customer to be able to customise and share reports with their partners using open source technology, saving costs and facilitating ongoing development. VIEW SUMMARY

This paper delves into how you can put the social and collaborative experience front and center. With social Business Discovery, your workgroups and teams can collaborate faster than ever by collectively exploring data in real time. Download this paper to learn more about this exciting BI innovation VIEW SUMMARY

A recent Computing survey reveals the main obstacles that hold companies back from big data adoption. Uncertainty about ROI and skills shortages need to be overcome if the promise of big data technologies is to be fulfilled. This paper discusses how you can overcome these obstacles. VIEW SUMMARY

The report brings readers up to date by discussing relatively recent (and ongoing) evolutions of DI that make it more agile, architected, collaborative, operational, real-time, and scalable. This report literally redefines data integration. Read the report to find out more. VIEW SUMMARY

Spreadsheets are error-prone and unable to support the critical nature of financial processes. formula errors, broken links between workbooks, corporate governance issues, all impede the business. Read this free guide to understand how you can leave spreadsheets behind. VIEW SUMMARY

This white paper provides guidance around category selection including the NoSQL movement and requirements for success in this new ecosystem, not the least of which is to have robust data integration capabilities in all environments. VIEW SUMMARY