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Service Organisation Management White Papers
Found 4 White Papers and Best Practices
IThound.com offers white papers and best practices on Service Organisation Management
The key challenges of server virtualisation
Company: IBM United Kingdom Limited
Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY
Category: Virtualisation | Published: November 2011 | Type: White Paper
Rating: 
+ 3
Improving sales conversions and customer service with Web Content Management
Company: SDL Tridion
This Forrester report evaluates 10 leading Web Content Management (WCM) vendors across approximately 115 criteria and and identifies the leaders according to different areas of strength. VIEW SUMMARY
Category: Web Content Management | Published: June 2009 | Type: Analyst Report
Rating: + 9
ITIL V2 Process to V3 Service – Is it Worth it?
Company: Axios Systems
This web seminar examines the differences in service approaches between ITIL V2 and V3, allowing you to decide if upgrading to V3 is the right choice for your organisation. VIEW SUMMARY
Category: Information Technology Infrastructure Library (ITIL) | Published: November 2007 | Type: Webinar
Guide to selecting service management software
Company: Armstrong Consultants
This guide provides you with the right advice that will help you ensure that the service management implementation process is as smooth and successful as possible. VIEW SUMMARY
Category: Electronic Commerce Interchange (EDI-XML) | Published: July 2007 | Type: White Paper
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