Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY
Category: Help Desk Management | Published: January 2013 | Type: White Paper
This case study shows how Merlin Entertainments, the biggest attractions operator in Europe, has added value to their daily infrastructure management with WhatsUp. VIEW SUMMARY
Category: Network Monitoring | Published: November 2007 | Type: Case Study
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