Company: LabTech Software
From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: February 2016 | Type: White Paper
Enterprises all over the world are transforming IT by adopting service automation tools and processes. Download this paper to see how your team can make access to enterprise systems easy and intuitive while freeing up your team to focus on projects that matter most. VIEW SUMMARY
Category: Automation | Published: April 2014 | Type: White Paper
Rating: + 2
Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY
Category: Help Desk Management | Published: January 2013 | Type: White Paper
This case study shows how Merlin Entertainments, the biggest attractions operator in Europe, has added value to their daily infrastructure management with WhatsUp. VIEW SUMMARY
Category: Network Monitoring | Published: November 2007 | Type: Case Study
Rating: + 2
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