Self-Service Applications White Papers

With increased budget constraints and reduced staffing levels, is it really possible to increase efficiencies and productivity on the service desk? This white paper explores how the effective use of knowledge management in your service desk could help with various problems you may be facing. VIEW SUMMARY

This paper considers the advantages and pitfalls of FSS. Many organisations believe that security risks associated with FSS aren’t improving, so this paper explores why IT departments need to deliver enterprise-grade alternatives that retain all the usual benefits of consumer-grade equivalents. VIEW SUMMARY

There are many mobile BI tools on the market. Many of these products are marketed based on that they look great. But it’s important to consider the real value that can be unlocked through mobile BI for IT departments. Helping people solve problems requires more than just great looking reports. VIEW SUMMARY

The rise of social networking at the professional level is a clear indication that companies need faster and more effective ways to communicate. This white paper discusses how the same concepts that have transformed personal communication are now being applied to enhance enterprise collaboration VIEW SUMMARY

More and more, employees are actively choosing their own hardware, whether laptops, iPads or smartphones. And, they are demanding their own applications – with or without IT's approval. This new paper explores the game-changing impact of consumerisation on IT strategy. VIEW SUMMARY

Five vital actions are essential steps in a well-executed information strategy. When working in harmony, these actions improve processes, increase productivity, and enhance decision-making. This white paper explores how to use them to develop an effective and broad-reaching information strategy. VIEW SUMMARY

By using content analytics, organisations can more effectively hear the voice of the customer, and can use that knowledge to help improve customer service, deepen customer relationships and ultimately increase revenue whilst reducing service costs VIEW SUMMARY

This paper takes a look at building experiences that suit customers' needs and expectations, outlining the steps firms need to take to develop a digital customer experience strategy. VIEW SUMMARY

Global 2000 companies implement InQuira’s automated self-service search and knowledge management applications on the web and in call centers to engage customers in dialogue, understand search intents, and deliver superior sales and service experiences that delight customers and lower sales and VIEW SUMMARY

Please join InQuira and Sun Microsystems to learn about Sun’s journey to revamp its customer service function to reduce costs, satisfy the self-service demands of its user community, and support the new open-source business model. Learn how to apply knowledge-centered support principles to ensure VIEW SUMMARY