Sales Force Automation (SFA) White Papers

Read how to conserve time and money, whilst reducing complexity, by using Force.com’s application development programme. Developing applications in the cloud eliminates the pains of excess hardware, software and maintenance. This paper considers the benefits of using this safe and secure programme. VIEW SUMMARY

Cloud-based tools can aid integration between businesses and customers, helping to develop a social business. This paper examines how solutions can help improve customer satisfaction through efficient and integrated packages as well as the services offered to help implement such solutions. VIEW SUMMARY

While recent emphasis has been on consolidation and cost reduction, IT organisations looking to the future are developing streamlined processes and improved time-to-market. This paper shows how IT organisations can optimise across the life cycle of their data centres. VIEW SUMMARY

As part of its strategy to deliver the ‘clinical five’ – the five key elements defined by the Department of Health as necessary to create a tipping point in demand for clinical IT systems – This NHS Foundation Trust automated its paper-based processes for ordering tests and prescribing drugs. VIEW SUMMARY

This paper looks at the importance of web-based data for analytics, and what requirements are necessary to support these environments, both from an analytic database and a data integration perspective. VIEW SUMMARY

Your business can establish a successful CRM initiative with a few easy to leverage steps. This guide explores how in order for you to execute a successful CRM initiative, you must leverage knowledge gained from people, establish a clearly defined process and implement the right technology. VIEW SUMMARY

Before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This paper explores 7 tips for leveraging customer relationship management (CRM) processes to improve your sales operation during lean economic times VIEW SUMMARY

In this CRM Magazine webcast, sponsored by Pivotal CRM, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to build a compelling business case for CRM and plan a CRM strategy that will achieve rapid and ongoing ROI. VIEW SUMMARY

Customer service constitutes a company’s front line in customer retention, satisfaction, and relationship management. This white paper provides core principles companies can use to help them select a CRM system that each service user feels was built just for them. VIEW SUMMARY

In this CRM Magazine webcast, sponsored by Pivotal CRM and Microsoft, renowned CRM analyst Barton Goldenberg, President of ISM, will delve into concepts and best practices you need to understand to select a CRM system that will be embraced by users and help them achieve higher productivity and ROI. VIEW SUMMARY