Problem ticket management if not implemented and managed can lead to any IT failures and problems having a negative impact on your IT services and business goals. Problem ticket management systems allow for analysis of trends, reduction in repeat problems, allocation of staff more effectively, fast proactive solutions and better sharing of knowledge between departments.
IThound has a selection of resources including white papers, case studies on network management, analyst reports on open ticket request systems (OTRS) and the latest best practices.
IT departments are sometimes viewed as an irritating expense, despite the fact that they greatly contribute to the bottom line. They need to begin to run like a business, matching needs to increasingly complex requirements, whilst adding value to the organisation. Read this paper to find out more. VIEW SUMMARY
Category: Operations Planning | Published: March 2013 | Type: White Paper
Rating: + 2
Company: IBM United Kingdom Limited
Given the rapid growth in the number of virtual machines being deployed, it’s no surprise that scalability, performance, and the overall volume of storage capacity have been identified as key challenges. VIEW SUMMARY
Category: Virtualisation | Published: November 2011 | Type: White Paper
Rating: + 4
Company: SDL Tridion
This Forrester report evaluates 10 leading Web Content Management (WCM) vendors across approximately 115 criteria and and identifies the leaders according to different areas of strength. VIEW SUMMARY
Category: Web Content Management | Published: June 2009 | Type: Analyst Report
Rating: + 11
Company: ITA Logic
Provides the tools for users and service desks to record and manage these processes. The Active Helpdesk can be seamlessly integrated with the DTA to create an extremely powerful and effective business control system, helping you manage, report and track all IT assets and their budgets, company VIEW SUMMARY
Category: Help Desk Management | Published: April 2008 | Type: Software
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