Focusing on co-ordinating your departments to effectively meet and deliver your customers expectations is a must. CRM helps your business achieve its customer objectives, increase sales leads and increase your revenue.
IThound has a wealth of resources including analyst reports on customer relationship strategies, case studies on customer information management and the latest industry best practices.
This white paper outlines a 4 step system which will encourage your service teams to generate leads for the existing sales forces, enabling you to create new revenues, improve client visibility for the sales organisations, and increase customer loyalty. Read to learn more. VIEW SUMMARY
Category: Sales Management | Published: May 2015 | Type: White Paper
Running a successful managed services business is all about managing relationships. You need to constantly ensure you are meeting your customers' needs or they will take their IT business elsewhere. Read to find what constitutes a healthy customer relationship and how to maintain them. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: April 2015 | Type: White Paper
Rating: + 1
For those who translate, there is no typical website translation experience — companies vary widely in how, what, and who translates content. As a result, global brands have embraced a multichannel approach to attracting, engaging, and growing customers. Download your copy to learn more. VIEW SUMMARY
Category: Customer Data Management | Published: April 2015 | Type: White Paper
Rating: + 1
With the right use of analytics and business intelligence, you can capture the current state of your company’s performance and create a plan for determining its future. Read this white paper to learn more about how you can revitalise your customer service output through a revised analytics solution. VIEW SUMMARY
Category: Customer Service (General) | Published: March 2015 | Type: White Paper
Rating: + 1
Despite the managed services industry being shown to be highly prosperous, many MSPs are struggling to convert their investments into recurring revenue. The 6 key obstacles highlighted in this paper are the most common points of failure for MSPs. Read to learn valuable insights into MSP success. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: February 2015 | Type: White Paper
Organisations spend millions of dollars annually on contact centre technology to help improve customer satisfaction, become more competitive, and reduce the cost of acquiring and retaining loyal customers. But is the investment really worth the money? Read to find out more. VIEW SUMMARY
Category: Contact Centre Management | Published: February 2015 | Type: White Paper
Company: Webroot USA
Providing a more effective AV solution is a sure way for VARs to increase customer satisfaction, and perhaps more importantly, cultivate the trusted advisor relationship with its customers that can open up a multitude of other business opportunities. Read this white paper to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: February 2015 | Type: White Paper
The key to successful project management is effective management of people, whilst keeping costs low and monitoring client expectations. However, sourcing skilled employees, distributed teams, competition and dynamic risks make this hard. Read best-in-class strategies on managing these difficulties. VIEW SUMMARY
Category: Project Management Solutions | Published: January 2015 | Type: White Paper
Rating: + 2
Company: Trillium Software
Even the best CRM technologies cannot generate clear and unified customer views on their own. They are constrained by limitations of the data within them. Without getting the data right, the most basic CRM initiatives are at high risk of failure. Learn how to get your marketing data right. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: December 2014 | Type: White Paper
Find out how partners are going back to basics and adding value in the security space, and discover the single biggest thing you can do to make a difference to your customers, in this short Channel Forecast on Managed Services. What are the primary challenges for 2015? VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: November 2014 | Type: Video
Rating: + 1
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