Focusing on co-ordinating your departments to effectively meet and deliver your customers expectations is a must. CRM helps your business achieve its customer objectives, increase sales leads and increase your revenue.
IThound has a wealth of resources including analyst reports on customer relationship strategies, case studies on customer information management and the latest industry best practices.
Field service excellence is more than just scheduling a technician appointment and routing that technician cost effectively to a customer site. The Best-in-Class organisations have identified ways to leverage the customer interaction of a field service visit into a value-add experience. VIEW SUMMARY
Category: Field Service Management | Published: August 2014 | Type: White Paper
The report outlines a number of trends that are hindering the ability of companies to measure and increase Customer Lifestime Value (CLV), as well as seeking to understand specific issues and opportunities relating to a range of business sectors and across the worlds of both B2B and B2C. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: July 2014 | Type: White Paper
Sending your staff and clients surveys shows that your organisation cares. Tying surveys directly to service tickets produces meaningful metrics. But you need to make sure you use a survey tool that goes beyond simply hosting a questionnaire; read for the other functionalities you could have. VIEW SUMMARY
Category: Customer Service (General) | Published: June 2014 | Type: White Paper
The key to successful project management is effective management of people, whilst keeping costs low and monitoring client expectations. However, sourcing skilled employees, distributed teams, competition and dynamic risks make this hard. Read best-in-class strategies on managing these difficulties. VIEW SUMMARY
Category: Project Management Solutions | Published: March 2014 | Type: White Paper
Rating: + 3
If you’ve ever had the experience of waiting for an appliance repair technician to come to your house, you can appreciate how frustrating it is to plan around “someone will be there between 10am and 3pm”. This paper explores the types of business challenges many service companies face and what to do VIEW SUMMARY
Category: Field Service Management | Published: March 2014 | Type: White Paper
Company: Trillium Software
Even the best CRM technologies cannot generate clear and unified customer views on their own. They are constrained by limitations of the data within them. Without getting the data right, the most basic CRM initiatives are at high risk of failure. Learn how to get your data right. VIEW SUMMARY
Category: Data Quality | Published: March 2014 | Type: White Paper
Company: Trillium Software
Effective CRM demands the creation of a single, complete, accurate view of customer information that includes purchasing history, product interest, and recent support interactions. This paper looks at how you can create a single customer view for CRM. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: March 2014 | Type: White Paper
Rating: + 2
What are the most significant developments seen during 2013 and what challenges lie ahead for the channel this year? What areas will provide the greatest opportunities for resellers and what will hold the greatest pitfalls? Watch this short video to find out. VIEW SUMMARY
Category: Channel Management | Published: February 2014 | Type: Video
The retail industry provides a worldwide barometer on consumer confidence and an indication as to how the global economy is faring. This paper explores ITs pivotal role in helping retailers engage with customers, partners and suppliers delivering multi-channel experiences and improving efficiency. VIEW SUMMARY
Category: Customer Service (General) | Published: January 2014 | Type: White Paper
Rating: + 1
Retail has been transformed by the multi-channel era, making logistics and security a nightmare. Geographically disparate locations and a lack of visbility do not help. This paper considers how Intelligent Network Recorders (INRs) might help. Read to find out more. VIEW SUMMARY
Category: Network Management | Published: January 2014 | Type: White Paper
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