Focusing on co-ordinating your departments to effectively meet and deliver your customers expectations is a must. CRM helps your business achieve its customer objectives, increase sales leads and increase your revenue.
IThound has a wealth of resources including analyst reports on customer relationship strategies, case studies on customer information management and the latest industry best practices.
Find out how partners are going back to basics and adding value in the security space, and discover the single biggest thing you can do to make a difference to your customers, in this short Channel Forecast on Managed Services. What are the primary challenges for 2015? VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: November 2014 | Type: Video
Banks must make changes in four areas in order to reposition the branch to play a new, more valued role in an overall delivery strategy. These areas include: branch layout and design, technology, sales and service, and staff and people. Read this paper to learn more. VIEW SUMMARY
Category: Business Service Management (BSM) | Published: November 2014 | Type: White Paper
Regardless of how robust your CRM platform may be, the file management of your organisation requires efficient integrations to increase mobile productivity. Box on iPad enables refined communication, reducing vast quantities of friction in both sales and customer experience. Read to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: September 2014 | Type: Case Study
Field service excellence is more than just scheduling a technician appointment and routing that technician cost effectively to a customer site. The Best-in-Class organisations have identified ways to leverage the customer interaction of a field service visit into a value-add experience. VIEW SUMMARY
Category: Field Service Management | Published: August 2014 | Type: White Paper
The report outlines a number of trends that are hindering the ability of companies to measure and increase Customer Lifestime Value (CLV), as well as seeking to understand specific issues and opportunities relating to a range of business sectors and across the worlds of both B2B and B2C. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: July 2014 | Type: White Paper
Sending your staff and clients surveys shows that your organisation cares. Tying surveys directly to service tickets produces meaningful metrics. But you need to make sure you use a survey tool that goes beyond simply hosting a questionnaire; read for the other functionalities you could have. VIEW SUMMARY
Category: Customer Service (General) | Published: June 2014 | Type: White Paper
The key to successful project management is effective management of people, whilst keeping costs low and monitoring client expectations. However, sourcing skilled employees, distributed teams, competition and dynamic risks make this hard. Read best-in-class strategies on managing these difficulties. VIEW SUMMARY
Category: Project Management Solutions | Published: March 2014 | Type: White Paper
Rating: + 3
If you’ve ever had the experience of waiting for an appliance repair technician to come to your house, you can appreciate how frustrating it is to plan around “someone will be there between 10am and 3pm”. This paper explores the types of business challenges many service companies face and what to do VIEW SUMMARY
Category: Field Service Management | Published: March 2014 | Type: White Paper
Company: Trillium Software
Even the best CRM technologies cannot generate clear and unified customer views on their own. They are constrained by limitations of the data within them. Without getting the data right, the most basic CRM initiatives are at high risk of failure. Learn how to get your data right. VIEW SUMMARY
Category: Data Quality | Published: March 2014 | Type: White Paper
Company: Trillium Software
Effective CRM demands the creation of a single, complete, accurate view of customer information that includes purchasing history, product interest, and recent support interactions. This paper looks at how you can create a single customer view for CRM. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: March 2014 | Type: White Paper
Rating: + 2
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