Focusing on co-ordinating your departments to effectively meet and deliver your customers expectations is a must. CRM helps your business achieve its customer objectives, increase sales leads and increase your revenue.
IThound has a wealth of resources including analyst reports on customer relationship strategies, case studies on customer information management and the latest industry best practices.
Company: Trillium Software
Through tight, seamless integrations, the Windows Azure cloud platform, Microsoft Dynamics CRM system, and Trillium Software data quality plug-in provide a fast, secure, and dependable cloud-hosted customer data quality solution that can meet your business's specific requirements. VIEW SUMMARY
Category: Data Quality | Published: January 2015| Type: Article
Despite the managed services industry being shown to be highly prosperous, many MSPs are struggling to convert their investments into recurring revenue. The 6 key obstacles highlighted in this paper are the most common points of failure for MSPs. Read to learn valuable insights into MSP success. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: February 2015 | Type: White Paper
Company: Trillium Software
This paper outlines the changes driven by modern CRM and how a focus on data quality - up front - can address those challenges and contribute to the success of your effort to acquire and retain customers. An investment in data quality is an investment in a truly effective CRM system. VIEW SUMMARY
Category: Data Quality | Published: February 2015 | Type: White Paper
Organisations spend millions of dollars annually on contact centre technology to help improve customer satisfaction, become more competitive, and reduce the cost of acquiring and retaining loyal customers. But is the investment really worth the money? Read to find out more. VIEW SUMMARY
Category: Contact Centre Management | Published: February 2015 | Type: White Paper
Company: Webroot USA
Providing a more effective AV solution is a sure way for VARs to increase customer satisfaction, and perhaps more importantly, cultivate the trusted advisor relationship with its customers that can open up a multitude of other business opportunities. Read this white paper to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: February 2015 | Type: White Paper
The key to successful project management is effective management of people, whilst keeping costs low and monitoring client expectations. However, sourcing skilled employees, distributed teams, competition and dynamic risks make this hard. Read best-in-class strategies on managing these difficulties. VIEW SUMMARY
Category: Project Management Solutions | Published: January 2015 | Type: White Paper
Rating: + 2
Find out how partners are going back to basics and adding value in the security space, and discover the single biggest thing you can do to make a difference to your customers, in this short Channel Forecast on Managed Services. What are the primary challenges for 2015? VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: November 2014 | Type: Video
Rating: + 1
Banks must make changes in four areas in order to reposition the branch to play a new, more valued role in an overall delivery strategy. These areas include: branch layout and design, technology, sales and service, and staff and people. Read this paper to learn more. VIEW SUMMARY
Category: Business Service Management (BSM) | Published: November 2014 | Type: White Paper
Regardless of how robust your CRM platform may be, the file management of your organisation requires efficient integrations to increase mobile productivity. Box on iPad enables refined communication, reducing vast quantities of friction in both sales and customer experience. Read to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: September 2014 | Type: Case Study
Field service excellence is more than just scheduling a technician appointment and routing that technician cost effectively to a customer site. The Best-in-Class organisations have identified ways to leverage the customer interaction of a field service visit into a value-add experience. VIEW SUMMARY
Category: Field Service Management | Published: August 2014 | Type: White Paper
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