Customer Experience Management (CEM) allows a business to close the gap on what they promised to their customer and what the actual customer experience is; focusing on a five stage process which includes the customer, the environment, the brand, the platform and the interface. Gaining insight into your customers will lead to improved conversion rates and customer retention.
IThound has a selection of resources including white papers, case studies and analyst reports on ecommerce failures and the customer economy as well as the latest industry best practices.
At busy times on-line sales can account for 40% of total trade at UK department store chain John Lewis. When it re-platformed its website, the company had to protect that income and maintain growth by ensuring total operational efficiency from day one, read to find out how. VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: March 2015 | Type: Case Study
Virgin Media had a wide variety of network management tools, hampering its ability to monitor its fast-growing network. Therefore, they needed a comprehensive network management solution to provide the robust levels of monitoring required. Read this case study to find out how. VIEW SUMMARY
Category: Network Management | Published: March 2015 | Type: Case Study
8 Ways to do Mobile Appointment Booking Right shows you how mobile appointment booking can gratify your customers and your bottom line. While customers love making their own appointments, mobile appointment booking is also a behind-the-scenes game changer for successful service operations. VIEW SUMMARY
Category: Customer Service (General) | Published: February 2015 | Type: White Paper
Company: Good Technology
Enterprise mobile apps represent an opportunity to enhance user productivity. IT has to secure and manage the data flowing through these apps but shouldn't compromise the user experience. Read this paper to learn what's needed in a mobile app security solution that will transform the enterprise. VIEW SUMMARY
Category: Application Security | Published: February 2015 | Type: White Paper
Rating: + 1
Company: Webroot USA
Providing a more effective AV solution is a sure way for VARs to increase customer satisfaction, and perhaps more importantly, cultivate the trusted advisor relationship with its customers that can open up a multitude of other business opportunities. Read this white paper to learn more. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: February 2015 | Type: White Paper
Beacons transmit to nearby devices so that device can perform a certain action. This paper seeks to provide education and technical insight to beacons, in addition to providing insight to Apple’s iBeacon specification. How can beacons improve your customer experience? VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: January 2015 | Type: White Paper
Rating: + 2
Cloud computing and mobility are threatening the profits of MSPs as traditional managed services like PC and VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: December 2014 | Type: White Paper
The proliferation of smartphones and tablets has led consumers to develop new expectations around what experiences mobile computing can offer. The new IT environment is complex and requires management and security of a range of devices and applications, which some businesses are struggling with. VIEW SUMMARY
Category: Mobile Working | Published: December 2014 | Type: White Paper
Company: Citrix Systems UK Limited
The challenge of establishing effective application visibility is growing, as trends such as mobility, virtualisation and cloud computing alter data centre and application architectures. Persistent performance issues and poor user experience are not acceptable, however. Read to find out more. VIEW SUMMARY
Category: Application Performance Management (APM) | Published: November 2014 | Type: White Paper
Rating: + 1
This paper, aimed at insurance professionals, examines how technology, market and regulatory trends are elevating the status of a single customer view from ideal to imperative. If you fall short, significantly, the penalties are likely to be greater than simply a missed opportunity. VIEW SUMMARY
Category: Insurance | Published: November 2014 | Type: White Paper
As a member you receive free access to our constantly updated library of white papers, analyst reports, case studies, web seminars and solution reports.
© Incisive Business Media (IP) Limited 2015, Published by Incisive Business Media Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 9177174 & 9178013.