Customer relationship management (CRM) software is crucial in helping your business co-ordinate the numerous departments involved in the CRM process. CRM software gives you unique access all in one location, sales leads generation, monitor your sales teams performance, collate customer supports request and send out to appropriate departments, identify and solve problems quickly.
IThound has a diverse set of resources including white papers, case studies on CRM strategies, analyst reports on web-based CRM software and industry best practices.
Company: Trillium Software
Even the best CRM technologies cannot generate clear and unified customer views on their own. They are constrained by limitations of the data within them. Without getting the data right, the most basic CRM initiatives are at high risk of failure. Learn how to get your data right. VIEW SUMMARY
Category: Data Quality | Published: March 2014 | Type: White Paper
Company: Trillium Software
Effective CRM demands the creation of a single, complete, accurate view of customer information that includes purchasing history, product interest, and recent support interactions. This paper looks at how you can create a single customer view for CRM. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: March 2014 | Type: White Paper
Sage offer CRM for sale both as a standalone product and as part of sage 200. Sage 200 is only available in the on premise version of sage 200 2013. There are a number of differences between the integrated sage 200 CRM product and the standalone sage CRM, so read to find out what they are. VIEW SUMMARY
Category: CRM Services | Published: October 2013 | Type: Analyst Report
If you are using Salesforce are you confident you are getting the most from your solution? Without the proper support, you and your organisation may not have the bandwidth of skills and resources to advise you correctly. It’s important you get the right recommendations, read to find out how. VIEW SUMMARY
Category: Sales Force Automation (SFA) | Published: September 2013 | Type: White Paper
Company: New Voice Media
With the superior customer experience of Computer Telephony Integration (CTI) and cloud technology being faster and easier for you to implement it, this white paper explains how to link your phone system with you CRM system, so you can get the best of both worlds. VIEW SUMMARY
Category: CRM Services | Published: June 2013 | Type: White Paper
This case study explores how RelayWare needed to offer superior reporting capabilities to surpass their competition. They wanted their customer to be able to customise and share reports with their partners using open source technology, saving costs and facilitating ongoing development. VIEW SUMMARY
Category: Open Source | Published: May 2013 | Type: Case Study
This paper discusses the changes now taking place in the market from both an end-customer and a supplier perspective and goes on to identify the importance for VARs in terms of selecting vendor and service provider partners and the key success factors that will give VARs the best chances of success. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: November 2012 | Type: White Paper
In order to realise the full potential from CRM investment, organisations need to ensure that they are aware of & utilise all of the features and functionality that they have paid for. Vendors should ensure that this is the case & the choice of those VIEW SUMMARY
Category: CRM Software | Published: November 2012 | Type: White Paper
Rating: + 6
This short paper gives guidance on how you can ensure departments in your organisation work together in the most cost efficient way to ensure your business prospers VIEW SUMMARY
Category: CRM Software | Published: March 2012 | Type: White Paper
Rating: + 4
Malware software has long since moved beyond traditional black and white, malicious or innocent, to varying shades of gray. In this paper, discover what is a PUA and explore the differences between threats posed by malicious types of software. VIEW SUMMARY
Category: Enterprise Accounting Software | Published: November 2011 | Type: White Paper
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