In an increasingly competitive market, your business must meet your customers’ expectations and your customer objectives. Customer relationship management (CRM) services will help your business to develop CRM strategies and implement them, improve sales team visibility, optimisation of best practices and an increase in profitability.
IThound has a vast collection of resources including white papers, analyst reports on CRM strategy, case studies on CRM technology and the latest industry best practices.
Customers are more digitally connected, socially networked and better informed than ever. They have become empowered consumers and sophisticated buyers. Marketers must consider all of the different touch points to make sure they offer consistent experiences that support the brand. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: July 2015 | Type: White Paper
When it comes to choosing a PSA solution, there are many factors that your customers should be aware of. These include Platform-as-a-Service, Multi-Tenancy, Full PSA/ SRP Product Line, among others. This guide explains everything solution providers need to know when selling cloud PSA software. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: April 2015 | Type: White Paper
Rating: + 1
Company: Trillium Software
Even the best CRM technologies cannot generate clear and unified customer views on their own. They are constrained by limitations of the data within them. Without getting the data right, the most basic CRM initiatives are at high risk of failure. Learn how to get your marketing data right. VIEW SUMMARY
Category: Customer Relationship Management (CRM) | Published: December 2014 | Type: White Paper
Company: IBM United Kingdom Limited
When today’s businesses succeed, they can outstrip the capabilities of existing data systems. Data workloads are evolving and as a result data services need to be more robust and scalable. IBM PureApplication System and IBM PureData System for Transactions are designed to meet these needs. VIEW SUMMARY
Category: CRM Services | Published: June 2014 | Type: White Paper
Rating: + 1
Enterprises all over the world are transforming IT by adopting service automation tools and processes. Download this paper to see how your team can make access to enterprise systems easy and intuitive while freeing up your team to focus on projects that matter most. VIEW SUMMARY
Category: Automation | Published: April 2014 | Type: White Paper
Rating: + 2
Sage offer CRM for sale both as a standalone product and as part of sage 200. Sage 200 is only available in the on premise version of sage 200 2013. There are a number of differences between the integrated sage 200 CRM product and the standalone sage CRM, so read to find out what they are. VIEW SUMMARY
Category: CRM Services | Published: October 2013 | Type: Analyst Report
If you are using Salesforce are you confident you are getting the most from your solution? Without the proper support, you and your organisation may not have the bandwidth of skills and resources to advise you correctly. It’s important you get the right recommendations, read to find out how. VIEW SUMMARY
Category: Sales Force Automation (SFA) | Published: September 2013 | Type: White Paper
Company: New Voice Media
With the superior customer experience of Computer Telephony Integration (CTI) and cloud technology being faster and easier for you to implement it, this white paper explains how to link your phone system with you CRM system, so you can get the best of both worlds. VIEW SUMMARY
Category: CRM Services | Published: June 2013 | Type: White Paper
The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks. Download this paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now. VIEW SUMMARY
Category: Call Centre Services | Published: January 2013 | Type: White Paper
Rating: + 2
In order to realise the full potential from CRM investment, organisations need to ensure that they are aware of & utilise all of the features and functionality that they have paid for. Vendors should ensure that this is the case & the choice of those VIEW SUMMARY
Category: CRM Software | Published: November 2012 | Type: White Paper
Rating: + 6
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