Company: New Voice Media
In relation to call centres, a survey uncovered that those rating phone service as ‘poor’ or ‘very poor’ almost trebled between 2003 and 2010. A lack of personalised contact makes customers irritated and disengaged. Read this white paper for tactics for personalising customer experience. VIEW SUMMARY
Category: Call Centre Management | Published: April 2013 | Type: White Paper
Rating: + 1
Company: IBM United Kingdom Limited
Effective governance for lean development isn’t about command and control. Instead, the focus is on enabling the right behaviors & practices through collaborative and supportive techniques. Learn how to form a lightweight, collaboration-based framework that reflects the realities of modern IT VIEW SUMMARY
Category: IT Governance | Published: November 2011 | Type: White Paper
Malware software has long since moved beyond traditional black and white, malicious or innocent, to varying shades of gray. In this paper, discover what is a PUA and explore the differences between threats posed by malicious types of software. VIEW SUMMARY
Category: Enterprise Accounting Software | Published: November 2011 | Type: White Paper
This case study looks at how Keytree saw improvements in Cost management, CRM, Data visibility and Strategy/planning after implementing SAP software. VIEW SUMMARY
Category: Enterprise Accounting Software | Published: October 2011 | Type: Case Study
Rating: + 3
SIP provides two overwhelming advantages that contact center decision makers need to understand. The first is the freedom of choice in hardware and software — resulting in greater flexibility, easier integration, faster deployment, and cost efficiencies. VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: May 2009 | Type: Software
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