Call centre services are a modern solution to your business never missing an opportunity and still being able to focus time on reaching targets and obtaining new business. Call centre services can be used on a pay as you go service, as well as a rolling contract, further benefiting your business with a reduction in salary expenses.
IThound resources on Call Centre services include white papers, case studies on order taking services, analyst reports on outsourcing customer services and the latest industry best practices.
Company: New Voice Media
Mobility, big data, cloud computing and social media are shifting the way customers and brands engage with each other, causing customer expectations to change too. This paper details 10 discussion points concerning customer service challenges, and considerations about the future of customer service. VIEW SUMMARY
Category: Customer Service (General) | Published: April 2013 | Type: White Paper
Company: New Voice Media
In relation to call centres, a survey uncovered that those rating phone service as ‘poor’ or ‘very poor’ almost trebled between 2003 and 2010. A lack of personalised contact makes customers irritated and disengaged. Read this white paper for tactics for personalising customer experience. VIEW SUMMARY
Category: Call Centre Management | Published: April 2013 | Type: White Paper
Rating: + 1
Company: Knowledge Powered Solutions
With increased budget constraints and reduced staffing levels, is it really possible to increase efficiencies and productivity on the service desk? This white paper explores how the effective use of knowledge management in your service desk could help with various problems you may be facing. VIEW SUMMARY
Category: Help Desk Management | Published: February 2013 | Type: White Paper
Rating: + 3
The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks. Download this paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now. VIEW SUMMARY
Category: Call Centre Services | Published: January 2013 | Type: White Paper
Rating: + 2
Users are becoming more savvy and more comfortable with diagnosing and fixing their own IT problems, are service desks in danger of becoming defunct? How can service desks remain relevant and stay at the core of the business? This paper explores how to harness the increasing IT literacy of customers VIEW SUMMARY
Category: Help Desk Management | Published: January 2013 | Type: White Paper
SIP provides two overwhelming advantages that contact center decision makers need to understand. The first is the freedom of choice in hardware and software — resulting in greater flexibility, easier integration, faster deployment, and cost efficiencies. VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: May 2009 | Type: Software
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