CRM White Papers

An Computing survey of 140 senior IT strategists looks at how a host of national events in 2012 will effect peaks in traffic, rich media, social platforms, flexible and remote working, and the increased use of personal devices and how this will put a significant strain on network performance. VIEW SUMMARY

The bring-your-own-device phenomenon is changing the way IT organisations and users address network access security. This paper discusses the benefits associated with BYOD, and how organisations can effectively deploy a unified access management solution for any wireless, wired or VPN network VIEW SUMMARY

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This article shows you how to build a sustainable process for hiring the very best people for your support team. VIEW SUMMARY

This short paper gives guidance on how you can ensure departments in your organisation work together in the most cost efficient way to ensure your business prospers. VIEW SUMMARY

There are many mobile BI tools on the market. Many of these products are marketed based on that they look great. But it’s important to consider the real value that can be unlocked through mobile BI for IT departments. Helping people solve problems requires more than just great looking reports. VIEW SUMMARY

Business intelligence software has long been touted as the route to insight and better business decisions. But powerful business insight comes not just from data, and not just from what one person sees and thinks. VIEW SUMMARY

An EDL is an infrastructure that aggregates multiple sources of varying information into a consistent, well-defined view. An EDL can help give control of mission-critical information back to the data owner, making information manageable, portable, and easier to share. VIEW SUMMARY

Today, budget and finance professionals face a big challenge: completing accurate and timely strategic plans, budgets, and performance and accountability reports while using fragmented data sources and manual reporting processes. This white paper outlines the problem and suggests a secure solution. VIEW SUMMARY

Collaboratively manage financial consolidations, reconciliation management, continuous controls and external reporting, all in one solution. Improve efficiency and reduce risk with an integrated financial close management platform. VIEW SUMMARY

Email continuity is a simple concept: Employees should have access to their email at work, on their phone and through any Internet browser whenever necessary. But that continuity goal can be elusive for many businesses trying to balance users' needs with their budgets and IT resources VIEW SUMMARY