4653 information technology white papers from 645 companies
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organise, automate, and synchronise business processes and assists in generating sales and reducing costs.
IThound offers white papers and best practices in all aspects of CRM, including sales analysis and reporting, customer support software and contact management.
Company: Trillium Software
Through tight, seamless integrations, the Windows Azure cloud platform, Microsoft Dynamics CRM system, and Trillium Software data quality plug-in provide a fast, secure, and dependable cloud-hosted customer data quality solution that can meet your business's specific requirements. VIEW SUMMARY
Category: Data Quality | Published: January 2015| Type: Article
This paper - based on research undertaken with more than 150 UK resellers, VARs, distributors and SIs sets out: 1,Why and how often the channel is looking for new vendors to join the portfolio. 2,What messages from vendors works. 3,What content they rely on. 4,What information sources they trust. VIEW SUMMARY
Category: Vendor Managed Inventory (VMI) | Published: January 2015 | Type: White Paper
Rating: + 1
Company: CA Technologies
This paper offers a look at the application economy and what it means to telecommunications service providers, managed service providers and cloud providers. VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: January 2015 | Type: White Paper
Government budget cuts mean that local authorities must find a more cost-effective way to manage customer service. Digital services stand out as the way forward. What is the importance of understanding your customer and how can Master Data Management (MDM) help your service transformation? VIEW SUMMARY
Category: Master Data Management | Published: January 2015 | Type: White Paper
Beacons transmit to nearby devices so that device can perform a certain action. This paper seeks to provide education and technical insight to beacons, in addition to providing insight to Apple’s iBeacon specification. How can beacons improve your customer experience? VIEW SUMMARY
Category: Customer Experience Management (CEM) | Published: January 2015 | Type: White Paper
Mobility is not only altering the ways in which brands engage with their customers but also how these organisations work internally. Success in this field will lead to new revenue streams, new customer engagement models and innovative operational processes. Read this paper to learn more. VIEW SUMMARY
Category: Mobile Device Management | Published: January 2015 | Type: White Paper
The key to successful project management is effective management of people, whilst keeping costs low and monitoring client expectations. However, sourcing skilled employees, distributed teams, competition and dynamic risks make this hard. Read best-in-class strategies on managing these difficulties. VIEW SUMMARY
Category: Project Management Solutions | Published: January 2015 | Type: White Paper
Rating: + 2
In the insurance industry, regulations around 'knowing your customer' continue to tighten. Consequently, the requirement to obtain a single and complete view of client relationships has never been greater. This webinar helps plan for a successful single customer view initiative. VIEW SUMMARY
Category: Insurance | Published: January 2015 | Type: Webinar
Cloud computing and mobility are threatening the profits of MSPs as traditional managed services like PC and VIEW SUMMARY
Category: Managed Service Provider (MSP) | Published: December 2014 | Type: White Paper
Data fragmentation in local government is a problem of managing the demands and rising expectations of the citizen, whilst facing budget cuts. One technology that is garnering interest across local authorities is Master Data Management (MDM) as a response to these challenges. VIEW SUMMARY
Category: Master Data Management | Published: December 2014 | Type: White Paper
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