Purchasing White Papers

An interview with Mike Coulter, IT Director of Lush Cosmetics that discusses how IT sourced a CPM solution, the process they went through, the benefits they have experienced and the key IT requirements for selecting a CPM vendor. VIEW SUMMARY

This Forrester whitepaper asks "how consumers and business buyer's opinions of online customer experiences compared to vendors perceptions of their own online presence" and analyses how the financial services customer experience has a direct fiscal impact, and the experience is bad VIEW SUMMARY

Providing a good customer experience across multiple countries is a complex problem. Forrester looks at the issues involved in providing a good customer experience and lays out important recommendations. VIEW SUMMARY

This independent Forrester white paper looks at the impact of customers moving away from traditional channels to the internet, and analyses an online survey showing how a poor online customer experience creates disloyal customers. VIEW SUMMARY

With the worst over and windows7 finally here - many organisations are looking to refresh their desktops. PC prices may have fallen but the cost for deploying and running them remains high. This analyst report from IDC discusses ways an organisation can cut IT cost and labour. VIEW SUMMARY

Taking control of spending and costs is a major challenge for company executives today. With an increasingly unpredictable economy, businesses must seek more and more ways to tighten their belts and improve business efficiency. VIEW SUMMARY

Supply Chain Connect's Inventory Visibility Solution gives you the control you need outside the four walls of your company. It reduces stock outs, minimizes inventory, and eliminates many of the VMI program management costs by sharing the demand forecast and on-hand inventory data with all VIEW SUMMARY

Realtime Despatch provides software to organisations that require cost-effective warehouse management and order processing solutions. Our solutions are standards based, affordable systems that provide Etailers with an integrated solution for managing their stock and processing their orders. VIEW SUMMARY

Golden Tulip needed to boost brand awareness and improve efficiency to maximize customer opportunities. The deployment of a PMS system was therefore required, find out what approach Golden Tulip used, and what system they elected to use? VIEW SUMMARY

BIA needed to update their business systems due to increasing costs of ownership and maintanence. They identified that the new system should be an ERP solution with user-friendly, web-based procurement. Read this case study to see how an integrated solution met their requirements. VIEW SUMMARY