Decision Support Systems White Papers

Co-sourcing provides a viable strategy to complement and support the role of the IT Manager in businesses with 50 or more IT users. This paper explains how co-sourcing can work for your business, addresses common co-sourcing myths and looks at what you need to consider before choosing a partner VIEW SUMMARY

This paper highlights the challenges for UK finance professionals ranging from a lack of transparency to levels of support. The most challenging pain-points finance professionals have with their IT systems lie more with the people and processes surrounding the systems than the systems themselves. VIEW SUMMARY

This new white paper explores the inherent challenges of self-service, the advantages of seamless support in addressing these challenges and the 5 steps to achieving a seamless support model VIEW SUMMARY

This white paper introduces the Service Catalog as a component of ITIL. It also introduces the Service Catalog as a critical tool for pragmatic IT and customer support organizations to reduce costs, improve quality and better align IT activities with business needs. VIEW SUMMARY

In an ever-changing business environment with rapid changes in regulations, competitors and more, enterprises must become more responsive. This paper focuses on the role of decisions in delivering a responsive enterprise. VIEW SUMMARY

This white paper looks at business event processing and how the ability to sense and respond to events as they happen can make your decisions quicker and more precise VIEW SUMMARY

In this case study learn how BT stays ahead of the game using powerful dynamic “what-if” analysis that enables them to perform fast, clear and dynamic re-pricing and analysis in the fiercely competitive telecommunications sector. VIEW SUMMARY

Leading UK pub company TCG wanted to look into their business data to validate the decision-making process in all of their houses. This case study reveals how correlating data across the business, TCG have realized immediate savings which have gone straight to the bottom line. VIEW SUMMARY

The challenged faced by organisations with complex data to implement Business Intelligence solutions is that traditional databases do not have the performance or scalability required. This white paper looks at a high performance, analytical database that serves as a robust data warehouse platform. VIEW SUMMARY

A Business Activity Monitoring (BAM) solution that enables you to monitor all of the alerts and transactions across all of your business services. BusinessBridge WideVision connects to all of your monitoring tools and brings you critical decision-making information through business oriented VIEW SUMMARY