Category: Service Level Management
Published: November 2012
IT decision-makers prefer cloud service providers that respond to their cautious approach to data security and control. This is being achieved in a number of ways. Firstly, and most importantly, that private cloud is the preferred service within the cloud industry. Secondly, detailed and clear Service Level Agreements that address data ownership, controls and data transfer provide legal clarification and peace of mind for end users. Thirdly, clearly stipulating service availability and providing stronger resiliency through private networks means that end users trust that they will be able to access their data when they need to. Lastly, underpinning all of these areas is a willingness from the cloud provider to negotiate the Service Level Agreements to meet specific requirements. A commoditised cloud offer does not reassure end users that the service they have will meet their circumstances.
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