| Category: Service Level Management
| Published: April 2012
Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets).
Grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate service level management including: service level options, managing tickets, queue prioritization, workflow rules for alerts/escalations and reporting.
Why use Service Level Management?
Ensure you deliver what your clients need Meet delivery goals with established internal processes Results in management and reporting of performance metrics Continuous improvement of service delivery Differentiates you from the competition Improves your client satisfaction
Rating: + 2
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