Category: Service Level Management
Published: April 2012
Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets).
Grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate service level management including: service level options, managing tickets, queue prioritization, workflow rules for alerts/escalations and reporting.
Why use Service Level Management?
Ensure you deliver what your clients need Meet delivery goals with established internal processes Results in management and reporting of performance metrics Continuous improvement of service delivery Differentiates you from the competition Improves your client satisfaction
Rating: + 2
Managed Service Provider (MSP) | May 2012 | Video
Cloud computing | April 2012 | Video
Customer Service (General) | November 2011 | White Paper
IT Service Management (ITSM) | October 2011 | White Paper
Service Level Management | October 2011 | White Paper
© Incisive Media Investments Limited 2013, Published by Incisive Financial Publishing Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 04252091 & 04252093.