| Category: Service Level Management
| Published: April 2012
Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets).
Grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate service level management including: service level options, managing tickets, queue prioritization, workflow rules for alerts/escalations and reporting.
Why use Service Level Management?
Ensure you deliver what your clients need Meet delivery goals with established internal processes Results in management and reporting of performance metrics Continuous improvement of service delivery Differentiates you from the competition Improves your client satisfaction
Rating: + 2
Managed Service Provider (MSP) | September 2014 | White Paper
Managed Service Provider (MSP) | June 2014 | White Paper
IT Service Management (ITSM) | June 2014 | White Paper
Customer Service (General) | June 2014 | White Paper
Managed Service Provider (MSP) | May 2012 | Video
© Incisive Media Investments Limited 2014, Published by Incisive Financial Publishing Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 04252091 & 04252093.