Category: Help Desk Management
Published: February 2013
A Zombie-apocalypse is not something that keeps most support teams paranoid. After all, it isn't something that happens every day. But that is exactly what's so scary about it. So how can you can you get your customer support to be ready for the zombie Apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
Rating: + 2
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