The business technology article library
White Paper
< back to search results
Overview
SLM helps ensure that committed levels of service quality are delivered – SLM is the process of setting, measuring, and ensuring the maintenance of IT service goals. BSM is an approach to IT service management that optimizes the performance of the business. BSM provides a mapping between business objectives and the IT services that support those objectives.
|
Rating: |
|
+ 1
