3489 information technology white papers from 529 companies
Category: Managed Service Provider (MSP)
Published: September 2010
As with many other specialised IT disciplines, software testing is not one of the core business activities of most companies. Particularly in times of economic crisis, Managed Testing Services therefore present an attractive option for absorbing increased pressure on costs and quality. The trend towards Managed Testing Services has also been encouraged by a second development: companies are increasingly switching over to standard software, which is subject to ever shorter release cycles and increased test costs, not least through the need for repeated regression tests.
This White Paper discusses the specific opportunities available to companies through the use of MTS, and uses different areas of activity to show how the introduction of MTS impacts on technology, processes and company organisation. The topics examined include contract arrangement, governance, monitoring and service levels, all of which further regulate the working relationship between the customer and contractor
Tags: Managed-services. Software, Datacentre, Backup, Business-intelligence, Automation, Business-continuity, Disaster-recovery, Architecture, Governance, reporting, SLA, KPI, key performance indicators.
Rating: + 2
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