Company: Yash Technologies
Published: January 2011
This technology case study looks at how a leading global manufacturer turned to Yash technologies SAP application management services (AMS) to provide high quality support and tangible cost savings.
As a SAP-certified global provider of application management services, YASH technologies was able to understand and assimilate the knowledge about the multiple system landscapes and set up a centralised support center that could provide support across different units. Beyond trouble-shooting problem tickets, the client wanted YASH to assume responsibility for SAP Functional and Technical Administration and deliver enhancements for SAP.
The transfer of SAP support was completed in only 5 weeks and has allowed the client to focus on more strategic IT innovation necessary for a growing organisation. By realigning critical internal resources to strategic initiatives the organisation saw tangible cost savings.
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