How to manage service outages

Overview

Many of last year's most publicised service outages were caused by configuration errors, and would have likely been prevented with better network change and configuration management tools to keep accountability, continuity and security in check. Networked devices will continue to grow in number and complexity. Manual configurations can leave you spending hours looking for one trivial error that could be causing your company hours of downtime, leaving it vulnerable to outside attacks, and otherwise damaging your company's reputation, resources and bottom-line.