ERP/M: a less than glorious history littered with failure

Overview

The promise of ERP/M was the fabled single version of the truth, fine-grained control over business processes and sophisticated ‘what if' modelling. The reality however, has often been a story of expensive failure that has sometimes ended up in acrimonious litigation.

This research report examines why - even today - more than a third of users express frustration, many believe the data modelling tools are too tough to use, and some installations take so long the system becomes a kind of snap shot of the organisation's past with the IT team subjected to daily whinges. What does the future hold for ERP?