IT2020: The New Performance Management Paradigm

Overview

How is business? This question is quickly becoming the only relevant metric for IT performance. IT performance management used to be the exclusive domain of system administrators who focused solely on IT stability, with little or no understanding of business impact. Now, with multi-dimensional business models, on-demand business services for both internal and external customers, and with the pervasive use of complex Web-enabled applications, businesses are realizing that the performance and availability of their technologies are critical to their growth and competitive advantage.

Because business success is tightly fused with technology, ITIT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization’s bottom line. These expectations are driving a new performance management paradigm as traditional methods of managing technology performance cannot ensure maximized business use, let alone drive business results.

IT2020: The New Performance Management Paradigm

The change in expectations does not mean that IT can stop focusing on delivering high availability and reduced costs. All organizations expect IT management maturity, providing quality computing environments at ever-decreasing costs. What it does mean is that IT must build on this maturity, aligning closely with business units to fuse IT performance with business performance.