Category: Customer Support Software
Published: October 2011
If more than half of self-service transactions result in a failed service attempt, how are your customers resolving their support issues?
'Providing a seamless escalation path from self-service to assisted support via remote support technologies is critical.'
This new white paper explores the inherent challenges of self-service, the advantages of seamless support in addressing these challenges and the 5 steps to achieving a seamless support model.
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Human Resource Management | April 2012 | White Paper
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