Category: Unified Communications
Published: January 2013
This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to help you define and build the business case for unified communications (UC).The key to success of a UC deployment is delivering benefits to users and business units - not just saving money on infrastructure.
Nurturing "collaboration champions" who can validate business-process-based UC benefits will provide the internal testimonials to encourage further adoption. This report will guide IT professionals through the key needs,
drivers, and likely benefits of a UC deployment.
This report will also predict and quantify ways that a
communications and collaboration infrastructure rollout can reduce overall IT cost, drive productivity, and even improve collaboration across the firm.
Rating: + 1
Customer Relationship Management (CRM) | February 2013 | Analyst Report
Enterprise Architecture Management (EAM) | February 2013 | Analyst Report
Contact Management | February 2013 | White Paper
Social Marketing Tools | February 2013 | White Paper
Contact Centre Management | February 2013 | White Paper
© Incisive Media Investments Limited 2013, Published by Incisive Financial Publishing Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 04252091 & 04252093.