A roadmap to creating the available enterprise

Overview

Availability, defined as "the organisation's people, data, processes and infrastructure being readily accessible to support the business", is becoming a central concern for organisations around the world. This report discusses the key results of a quantitative survey of 450 senior IT professionals in the UK, France, and the Nordic countries1, combined with the insights derived from detailed follow-up interviews with CIOs drawn from the countries involved. The report uncovers what availability means in the real world, sources of pressure and challenges to be overcome, and delivers a roadmap to assist any organisation in its journey towards becoming a truly available enterprise.