3486 information technology white papers from 528 companies
Category: Customer Experience Management (CEM)
Published: February 2011
This white paper highlights just how important customer experience was to companies 2010 plans with 90% of responses saying it was "very important or critical" while 80% of the firms surveyed want to use customer experience as a form of differentiation.
This Forrester Research white paper analyses the results from a survey of 141 North American companies to look at the state of customer service in the USA and highlights some interesting results and useful recommendations.
Rating: + 2
Customer Experience Management (CEM) | February 2011 | Analyst Report
Customer Relationship Management (CRM) | February 2011 | Analyst Report
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Web Services | February 2011 | Analyst Report
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