Forrester: how to build a business case for unified communications

Overview

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to help you define and build the business case for unified communications (UC).The key to success of a UC deployment is delivering benefits to users and business units - not just saving money on infrastructure.

Nurturing "collaboration champions" who can validate business-process-based UC benefits will provide the internal testimonials to encourage further adoption. This report will guide IT professionals through the key needs,
drivers, and likely benefits of a UC deployment.

This report will also predict and quantify ways that a
communications and collaboration infrastructure rollout can reduce overall IT cost, drive productivity, and even improve collaboration across the firm.