The change over from HP's traditional help desk client/server software to its replacement has been problematic due to the new software's bugs and instability. This has affected the ability of organisations to provide effective IT support and service management.
There is however another option in the marketplace which is built on the internet and delivered via software-as-a-service (SaaS). This solution avoids the needs for problematic situations where client/server software is superseded, helping companies reduce high implementation and management costs, while providing a more scalable and customised solution.
The white paper details three case studies which give examples of clients moving away from traditions help desk client/server software to internet based SaaS help desk solutions.