60% of organisations have no formal CRM in place

Overview

Business organisations are emerging from the recession with business processes and work flow cycles that are hindering their ability to make the most of the tentative economic recovery. Approximately 60 percent of respondents to a Computing survey have no formal CRM in place and of those, approximately 40 percent still place orders manually. The separation of business processes and the software that underpins those processes has generally arisen as a by-product of mergers, buyouts and expansion. It continues to place a huge demand on already hard pressed IT teams due to the extra work generated in areas such as back up and disaster recovery, version upgrades, patch management, the management of user profiles and database management.

Manually moving data from one system to another leads to duplication and exposes organisations to unnecessary risk and cost. These factors combine to impact negatively on the time available for the IT department to work on tasks strategic to profitability and growth.