Vodafone Ireland needed to replace reactive, introspective, fragmented IT operations processes and tools. This case study illustrates how they managed to increase the speed the speed of their incident resolution, leading to cost efficiencies and greater customer satisfaction.
The predictions made about the rise of Bring Your Own Device are coming to fruition. While BYOD is important for employee satisfaction, it poses big challenges to IT in terms of security, productivity loss, support issues and costs. Read this paper to learn how to tackle the BYOD issue.
There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).Learn how to take advantage of these in this Dummies guide
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